Communication & Automation for Connected Patient Engagement

Timely communication is essential for patient satisfaction, operational efficiency, and care continuity. SWI Hospital Management Software automates patient and staff communication across the hospital ecosystem.

From appointment reminders to billing alerts and discharge notifications, deliver the right message at the right time through automated digital channels.

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Hospital Communication and Automation Software

Why Communication & Automation Is Critical for Hospitals

Missed appointments, delayed updates, and manual follow-ups increase workload and reduce patient satisfaction.

Automated hospital communication ensures timely updates, reduces manual effort, and improves engagement across patients, doctors, and staff.

Appointment & Visit Communication

Reduce no-shows and waiting time with automated appointment confirmations and reminders.

Key Communication Features

  • Appointment confirmation messages
  • Reminder alerts via SMS and WhatsApp
  • Reschedule and cancellation notifications
  • Doctor availability updates
Appointment Notification and Reminder System

Clinical, Billing & Discharge Notifications

Keep patients and staff informed with real-time alerts during treatment, billing, and discharge.

Automation Capabilities

  • Lab and diagnostic report alerts
  • Billing, payment, and due notifications
  • Discharge readiness and summary alerts
  • Post-discharge follow-up messages
Patient Alerts and Notification System

Multi-Channel Communication (WhatsApp, SMS & Email)

  • WhatsApp appointment and report delivery
  • SMS alerts for reminders and OTPs
  • Email notifications for reports and invoices
  • Template-based message management
  • Department-wise message automation
  • Event-based communication triggers
  • Language and content customization
  • High delivery reliability

Automated Patient Engagement & Follow-Ups

Strengthen patient relationships and care continuity with automated engagement workflows.

  • Follow-up visit reminders
  • Medication and care instructions
  • Health tips and awareness messages
  • Patient feedback and satisfaction surveys

Integrated Communication Workflow

Communication and automation modules are fully integrated with OPD, IPD, diagnostics, billing, and patient services.

This ensures consistent messaging and real-time updates across the patient journey.

  • Registration → Appointment → Visit
  • Diagnostics → Reports → Notifications
  • Billing → Payment → Confirmation
  • Discharge → Follow-up → Engagement

Data Privacy, Consent & Compliance

Patient communication must respect data privacy, consent, and regulatory requirements.

SWI HMS ensures secure communication, consent management, and compliance-ready workflows.

  • Consent-based patient communication
  • Secure message delivery
  • Audit trails for sent communications
  • NABH-aligned communication practices
  • Message delivery and response tracking
  • No-show reduction analysis
  • Patient engagement metrics
  • Campaign and notification performance

Communication & Automation Reports

Monitor the effectiveness of hospital communication strategies with real-time analytics and dashboards.

Why Choose SWI for Communication & Automation?

Timely Updates · Automated Workflows · Better Engagement · NABH-Ready

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